Support

We usually reply within two business days.

Email support@redirectscreentime.org with a description of the issue. If you can include the following it speeds things up:

• The email address on the parent account.
• The iOS version and iPhone model.
• What you were trying to do and what happened instead.

Common questions

The shield won't appear on the blocked apps.

Screen Time / Family Controls permission must be granted on the child's iPhone. Open Settings → Screen Time and confirm ReDirect is listed and authorized. The simulator cannot honor Family Controls — a real iOS 16+ device is required.

I forgot my Kid Mode PIN.

The PIN is set during onboarding on the child's device. From the parent dashboard you can reset it under the child's profile and re-enter Kid Mode setup.

How do I delete my account?

Email support@redirectscreentime.org from the parent account's email address. We will delete the account and all associated child profiles, learning activity, and device tokens within 30 days.

How does ReDirect handle my child's data?

See the privacy policy for the full breakdown.